Refund Policy

At Upwisee, we strive to provide the best possible experience to our customers. Before placing an order, we encourage you to carefully review the product details and ensure that the selected product meets your requirements.

Refund Eligibility

We offer refunds only for damaged printed notes. Refund requests for any other reason, including but not limited to change of mind, incorrect selection, or dissatisfaction after delivery, will not be accepted.

To be eligible for a refund, the customer must provide a detailed, continuous video of the received package before opening it. The video must clearly show:

• The package is completely unopened and sealed.

• The shipping label and package condition are clearly visible.

• The complete unboxing process without any cuts, pauses, or edits.

• The damage to the printed notes, if any.

Requests submitted without a proper unboxing video of the unopened and sealed package may not be considered eligible for a refund.

Refund Processing

Once your refund request has been reviewed and approved, we will process the refund and credit the eligible amount directly to your bank account.

Refunds are generally processed within 5–7 business days from the date of approval. The exact time taken for the amount to reflect in your account may vary depending on your bank or financial institution.

Return, Exchange & Shipping Policy

We do not offer returns, exchanges, or reverse shipping services. Since our business operates as a service business, we are not eligible to provide return, exchange, or shipping facilities for our products.

Customers are requested to carefully review all product information before completing their purchase.

Contacting Us

If you have any questions, concerns, or complaints regarding this Refund Policy, we encourage you to contact us at:

Email: support.upwise@gmail.com

(RAEBARELI MARKETING AGENCY)